Help Center

Please refer to the Size Guide on each product page for detailed measurements.

Our styles may have different fits depending on the design. We recommend checking the measurements of the specific item before placing your order.

If you're between sizes or need help choosing the right fit, please chat with us. Our team will be happy to assist you.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

U.S. Fulfillment: approximately 3–7 business days in transit after shipment, with an estimated total delivery time of 4–10 business days including processing.

International Fulfillment: approximately 7–15 business days in transit after shipment, with an estimated total delivery time of 8–18 business days including processing.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

If your order contains items from different fulfillment locations, your items may arrive in separate packages.

Delivery times are estimates and may vary due to carrier delays, peak seasons, weather conditions, or customs processing.

We want you to love your purchase.

Eligible items can be returned within 30 days of delivery.

Items must be unworn, unwashed, and in their original condition with all tags attached and original packaging.

For returns due to size, fit, or change of mind, customers are responsible for return shipping costs.

For damaged, defective, or incorrect items, please contact us within 7 days of delivery and include your order number and clear photos of the item. If the issue is confirmed to be caused by us, we will cover the necessary return shipping costs.

We do not offer direct exchanges at this time. If you would like a different size or item, please return the original item and place a new order.

To start a return, please contact us at altera0880@gmail.com before sending your item back.

Our pieces are made from high-quality PU (faux) leather and are designed for easy care.

• Do not machine wash or tumble dry.
• Avoid excessive moisture, heat, and prolonged exposure to direct sunlight.
• For light stains, gently wipe the surface with a soft, slightly damp cloth.
• Do not use bleach, alcohol, or harsh cleaning products.
• Avoid excessive rubbing or scraping, especially on matte finishes.
• If the item becomes wet, allow it to air dry naturally at room temperature.
• Store in a cool, dry place and avoid prolonged folding or heavy pressure.

Need to change or cancel your order?

Please contact us as soon as possible at altera0880@gmail.com. We'll do our best to assist you before your order has been processed or shipped.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

For order-related questions, please include your order number so we can assist you more quickly.

If your order has already shipped, please refer to our Return Policy for information about eligible returns and return procedures.

Need help? We're happy to assist.

Email: altera0880@gmail.com

Customer Support Hours:
Monday–Sunday
10:00 AM – 12:00 AM (midnight), Beijing Time (GMT+8)

For customers in the Eastern Time Zone:
10:00 PM – 12:00 PM (noon) ET during Daylight Saving Time
9:00 PM – 11:00 AM ET during Standard Time

For faster assistance, please include your order number when contacting us.

You can also chat with us using the chat button on our website.