Shipping policy

Shipping Policy
Last updated: September 15, 2026

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Orders placed after 5:00 PM (GMT+8) will be processed on the next business day. You will receive a shipment confirmation email with a tracking number once your order has been dispatched.

Shipping Rates & Delivery Estimates
We ship from China. All orders include tracking.

Standard Shipping: 7–15 business days — $9.99
Express Shipping (DHL / FedEx / UPS): 3–7 business days — $29.99
Free Standard Shipping: Free on orders over $99

Free shipping applies to the order subtotal after discounts, before taxes and duties. Delivery times are estimates and may be longer during peak seasons or due to customs delays. We currently ship to the United States, Canada, United Kingdom, EU countries, Australia, and New Zealand.

Customs Duties & Import Taxes
All international orders are shipped DDU (Delivered Duty Unpaid) / DAP (Delivered At Place). Import duties, taxes, and customs clearance fees are the responsibility of the customer. Your local customs office may contact you to settle these charges before your package is released. ALTERA has no control over these charges and cannot predict their amount. If a package is refused due to unpaid duties, the customer is responsible for all return shipping costs and any fees incurred.

Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also track your order at 17track.net or the carrier's official website. If your tracking has not updated within 5 business days of receiving your shipment confirmation, please contact us at support@altera.com.

Lost or Damaged Packages
If your package is lost in transit, please contact us. We will work with the carrier to investigate. If the package is confirmed lost, we will offer a replacement or full refund. If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage and packaging. We will arrange a replacement or refund.

Contact Us
For any shipping-related questions, email us at 547927260@qq.com. We respond within 24 hours on business days.